Refund Policy
Delivery will take place within 10-15 working days of purchase. We will give 2-3 days notice by phone so please provide contact numbers. If the item is not in stock then delivery will take 7-8 weeks we will take 30% deposit and rest when it is in the UK. We now deliver to Scotland please contact us for delivery charges to Scotland.
When we send the goods to our customers, we request our customers that they inspect the items, while our couriers are with them, if for any reason its found that goods are damaged; faulty of mismatching to the original description, we require an immediate complaint lodged officially with our office up to 48 hours. Your complaint will be thoroughly investigated on priority basis and you will be made aware of outcome within five working days. If established that goods were damaged, faulty we will reimburse your full amount, goods have to be returned to us in original packaging.
Note:
It is the customer’s responsibility to ensure the furniture they purchase can pass through the doorways, hallways, rooms and staircases to the room of their choice. In the event of the restricted access the delivery staff will leave the goods at the nearest convenient point for the customer. It will not be responsibility of UK Furniture Point to deliver, unpack or assemble furniture in locations that have no reasonable access for the items being delivered.
